WHAT IS YOUR RETURN OR EXCHANGE POLICY?
You have 7 days from the date of delivery to claim for the return or exchange if :
· The item(s) is faulty, damaged, or defective at the time of delivery.
· The product/s must be unused, in the original packaging with labels and protective stickers attached.
· The product received does not match the size ordered.
HOW DO I APPLY FOR THE RETURN?
· You must notify us within 7 days of delivery by writing to info@brooklynoutfit.com by calling/WhatsApp at 03355556126.
· The replacement will be sent in case of a defective/faulty/damaged item. You will be required to WhatsApp photographic evidence of the defective item at 03355556126 , within 7 days of purchase before any claims can be processed.
· Please note that customers are responsible for the cost of returning the items to us but for our beloved customers we charges ZERO for sending you back .
· Also incase defected piece received by customer, the cost of delivery charges will be reimbursed via bank transfer .
WHEN WILL MY RETURN BE PROCESSED?
· We aim to process all returns with 5-7 working days of receiving.
· During busy sale events please allow up to 14 working days for your return to be processed.
WHAT IS YOUR SIZE EXCHANGE POLICY?
· In the event you are unsatisfied with the size you purchase and would like to receive a different size, you are most welcome to send your purchase back to Brooklyn outfit by contacting us via email at info@brooklynoutfit.com or WhatsApp us at 03355556126 within 7 days of the delivery date.
· The product/s must be unused, in the original packaging with labels and protective stickers attached.
DO YOU OFFER REFUND?
· Yes we do refund in case damaged or if there was a mistake by packing staff and the product received does not match the product you have ordered.
· In the case of refund shipping and handling charges will not be refunded.
· The minimum period for processing refund is 7 working days.
RETURNS: SALE & DISCOUNTED PRODUCTS
Exchanges during a sale or on a discounted product are ONLY applicable if there was a mistake by packing staff and the product received does not match the product you have ordered.
There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
· Exchange request is made outside the specified time frame.
· The product is damaged because of use.
· The product was tampered with.
Note: For further queries about exchanges and returns, please contact us at 03355556126
